Terms & Conditions

Effective October 20, 2026

These Terms & Conditions apply to appointments and services provided by Vita Mobilis Therapeutic Massage,270 Valley Blvd, Wood-Ridge, NJ 07075. By booking an appointment you agree to the terms below.

1. Appointments

All appointments are booked in advance through our website or by contacting the clinic. Please arrive five minutes before your scheduled time. Late arrivals shorten your session; the full session fee still applies.

2. Home-visit service area

Home visits are offered within New Jersey and only where the address is within ourNew Jersey home-visit service area. Eligibility is checked automatically at booking based on ZIP code and travel time. Addresses outside the service area are not eligible for a home visit. Please contact us to discuss available options.

For home visits, you agree to provide a safe, private space with room for a portable table, adequate lighting, and no active hazards (pets separated, walkways clear). If the therapist arrives and the space does not meet the requirements above, the visit will be rescheduled at no charge. Please review these requirements in advance and contact us if you have any questions about your space.

3. Cancelling or rescheduling

Please give us 24 hours' notice to cancel or reschedule. You can do both from the link in your confirmation email, or by calling or texting the studio.

With less than 24 hours' notice, a late cancellation fee of 50 percent of the session fee applies. With 2 hours' notice or less, and for a missed appointment with no contact, the full session fee applies. Your first late cancellation in any 12 month period is waived, so one change of plan costs you nothing. A missed appointment with no contact is never waived.

If you booked less than 24 hours before the session, there is no late cancellation fee, provided you tell us more than 2 hours beforehand. We only ask for notice you could have given.

Home visits work the same way, with one difference: there is no first time waiver, because the travel time is reserved and cannot be used for anyone else. Where a deposit was paid, it goes toward the late cancellation fee and anything left is settled at your next visit. If we arrive and cannot be let in, the visit is charged in full.

No fee is charged if you are ill, have a contagious condition, have a medical reason not to be treated that day, or in a genuine emergency. Tell us and we will move the appointment. We would always rather you rested.

Any fee is settled at your next visit. We do not hold your card and nothing is charged automatically. A gift voucher cannot be used to pay a fee.

If we cancel on you

We hold ourselves to the same standard.

If we cancel with less than 24 hours' notice, your next session is half price. If we do not turn up at all, your next session is free. You do not need to ask: it is put on your record and applied automatically the next time you book.

The one exception is illness. If your therapist is ill, or has a condition that makes treating you unsafe, we will move your appointment without a make good, in the same way we move yours without a fee. Health is the reason either of us would call off at short notice, and it should not cost either of us money.

A make good lasts 6 months, works on any session, studio or home, is not transferable and has no cash value. One discount per session.

Running late

Traffic happens to all of us. If you are late, we will treat you for the time that is left and the full fee applies, because the room is booked. If your therapist is late, you get your full session wherever the diary allows, and where it does not, you pay only for the time you had.

4. Payment

Payment is due at the end of each session unless otherwise agreed in writing. Package or prepaid sessions are non-refundable but transferable within 12 months of purchase.

5. Scope of care

Vita Mobilis provides therapeutic massage delivered by a licensed massage therapist in the State of New Jersey. We do not diagnose medical conditions, prescribe medication, or provide emergency care. Our care is complementary to, and not a replacement for, medical treatment. If you have a medical condition, please consult your physician before booking, and disclose relevant conditions on your intake form.

6. Health and safety

Please do not attend an appointment if you have an active fever, contagious illness, or open skin infection in the treatment area. Reschedules in these cases are made without penalty.

7. Testimonials, photos, and case stories

We may share client stories, before/after photos, or written testimonials on our website, social media, or other marketing materials only with the client's specific, written consent. Consent is requested separately, is always optional, and can be withdrawn at any time by emailingcontact@vitamobilis.health. When we publish stories without written consent, they are anonymized and any identifying details are removed.

8. Conduct

Vita Mobilis operates a strictly professional therapeutic practice. Any inappropriate behavior, sexual language, or advances will end the session immediately with the full fee charged, and may result in refusal of future service.

9. Changes

We may update these terms from time to time. The current version, marked with an "Effective" date, always applies to future bookings.

10. Text messages (SMS)

Appointment-related text messages, booking confirmations, reminders and scheduling updates, are sent only with your consent, given when booking, to a member of staff, or by texting START to our number. Message frequency varies, typically 2-3 messages per appointment. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We do not sell, rent or share mobile phone numbers with third parties for marketing. SMS is never required: if you decline, you still receive everything by email.

11. Contact

Questions? Email contact@vitamobilis.health or call +1 (201) 282-1110.

12. Gift vouchers

A Vita Mobilis gift voucher is for a dollar amount, not for a named treatment. It can be used for a session in the studio or on a home visit, or towards a Care Pack.

Vouchers do not expire.

Whoever holds the code can use it, so keep it somewhere safe. We cannot replace a lost balance, and we cannot refund a voucher that someone else has spent.

You do not have to use it all at once. Whatever is left stays on the voucher.

A voucher cannot be used to pay a late cancellation fee or a missed appointment fee.

Vouchers are not exchangeable for cash, except that under New Jersey law we will pay out a remaining balance of $5 or less in cash if you ask.

Gift vouchers are non-refundable, but contact us if something has gone wrong and we will look at it.

Printed cards are posted within the United States only. We write and post the card by hand within two business days.